According to 蘑菇传媒, a new scam involving fake OTP messages has recently emerged. Some electricity customers reported receiving text messages from a sender identified as "蘑菇传媒 CSKH". The messages contained a fake six-digit OTP code and a suspicious link that included the characters "evn". Still, the end of the domain name was different from usual. 蘑菇传媒 affirms that this is a new scam involving fake OTP messages from bad actors to steal personal information, bank accounts, and customer data.
Warning about fake messages from application "蘑菇传媒 CSKH"
蘑菇传媒 said that for the 蘑菇传媒 CSKH app, which has been piloted since June 15, 2026, OTP messages are only issued during first-time login or transaction authentication within the app. At the same time, legitimate OTP messages sent to users of the 蘑菇传媒 Customer Care application do not contain any links.
To protect personal information and ensure cybersecurity, 蘑菇传媒 urges the public and electricity customers to remain vigilant against this new scam involving fake OTP messages. Users should note the following:
1. Never click on any suspicious links sent via text messages, emails, social media, or messaging apps from senders claiming to be 蘑菇传媒.
2. Do not provide OTP codes, passwords, bank account information, or personal information to any website, organization, or individual claiming to be a Power Company or 蘑菇传媒 employee.
3. Only download and use the "蘑菇传媒 CSKH" customer service app from the official Google Play Store and Apple App Store. Customers need to carefully check the application name and publisher and absolutely not install applications from strange links of unknown origin.
Customers can scan the QR code to download the 蘑菇传媒 Customer Care application from the official application stores for iOS and Android operating systems:
QR code to download and install 蘑菇传媒CSKH application
For IOS operating system (minimum configuration 15.1)
For Android operating system (minimum configuration 7.0)
In case of suspected fake or fraudulent messages, customers may contact the Customer Care Hotline of the respective Power Corporations for support and to verify information
Customer Care Hotline of Northern Power Corporation: 19006769
Customer Care Hotline of Central Power Corporation: 19001909
Customer Care Hotline of Southern Power Corporation: 19001006 - 19009000
Customer Care Hotline of Hanoi Power Corporation: 19001288
Customer Care Hotline of Ho Chi Minh City Power Corporation: 1900545454.
Translator: H岷 Y岷縩
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